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Terms & Conditions

What You Should Know About Livestock Availability

  1. Every day we have new arrivals at our facility. Since the quality of health of livestock is of prime concern at CRA, often specimens come in and will not be offered for sale because of poor quality or poor eating habits. Certain times we may ask you to wait a few days till we are confident that the new arrival is eating well and fully acclimated to aquarium life.
  2. Marine life is not manufactured, they are individually caught by hand nets, and divers and fish collectors can't always find what they want.
  3. The popularity of a species often is greater than the supply. Therefore, sometimes these fish are not available.
  4. Bad weather such as hurricanes and typhoons keep collectors from diving. Other times in less serious storms, the divers cannot go to the areas on the reef where the fish they wanted are found.
  5. There are holidays throughout the year where many island divers either do not collect, or collect only during a limited number of hours. A good example is the month long Muslim holiday of Ramadan and everyone's favorite holiday, Christmas. During these holidays, both the collection and shipment of certain species is limited and availability affected.
  6. Wars and violence influence the availability of livestock. Species that come from only certain areas, such as the Red Sea, Bali, and Fiji have been unavailable during times of trouble.
  7. Many nations government agencies have specific annual shipping quantities permitted for the entire year. The quantity will change according to changes in area livestock population present. This species management is done to keep the population at a safe level for the long term.
  8. The transporting of livestock from countries all over the world requires cargo space on many smaller airlines. This cargo space is often times at a premium and unavailable to the collector to ship.
Return Policy
All returns and exchanges must be made within 14 days of receiving your order. Please review the following sections.

Obtaining an RMA
A Return Merchandise Number (RMA) must be obtained before an order can be returned under any circumstances. Items sent to Coral Reef Aquatics without an RMA will be returned to sender. Please contact us at 1-256-604-9773 to obtain an RMA number.

Restocking Fee
Returns are subject to a 20% restocking fee. Livestock valued over $300 is subject to a 40% restocking fee. Exchanges for items of equal or greater value at the time of the exchange are not subject to a restocking fee.

Other Terms
Refusal of any ordered shipment Voids all Warranties and negates reimbursement of ordered items. Shipment refusal will also dissolve any pending or future relationship with Coral Reef Aquatics. Shipping is nonrefundable.

All returned items must be unopened, undamaged, and able to be resold. In the unlikely event that your order is damaged during shipping, all claims for damage and shipping will be filed with the carrier. As soon as the claim is paid, Coral Reef Aquatics will re-send your order at no additional charge or restocking fee added, unless returning damaged items for cash or credit.

Special Order items and sale items are not returnable. No refunds will be given due to shipping delays.